POLICIES

Cancellation Policy:

I understand that things can come up. In the event you need to cancel your appointment, please be sure to notify me no later than 24 hours before your scheduled appointment. Failure to notify in time will incur a cancellation fee of 25% of the service booked.  You will be emailed an invoice and not permitted to rebook until the invoice is paid. 

 

No show policy: 

Please do not no-show. Email and texts are provided as a courtesy, but clients are expected to show up on time for all appointments booked. The no-show fee is 50% of service scheduled. You will be emailed an invoice and not be permitted to rebook until that fee is paid.

 

Late policy:

Please arrive on time for your appointment.  If you are more than 15 minutes late for your appointment, I will likely not be able to accommodate you and reserve the right to either do an abbreviated service or reschedule.  If we have to reschedule you will be charged 25% of the service booked..

 

Service Adjustment Policy:

Your satisfaction is the highest priority. If you are not completely content, please let me know during your service or within 7 days after your service has been performed.  I am committed to making any needed corrections, as long as it falls in the services discussed and agreed upon during the consultation.  I will be pleased to accommodate you free of charge in most circumstances. For said complimentary service to be done, this request must be made within 7 days of your initial appointment.

 

Salon Etiquette:

For the relaxation of the salon guests and the safety of your children, please do not bring any children to your appointment with you.